1. Overview

ZENZIA provides users with complete autonomy and control over their data. In full compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Google & Meta Developer Data Policies, this document outlines the exact steps you can take to delete your user account, revoke third-party API tokens, or erase all organizational lead records from our platform.

2. Disconnecting Google Account Access

If you authorized ZENZIA using Google Sign-In or granted access to send sales emails via Gmail API, you can instantly revoke this access at any time:

1. Open your Google Account Security Permissions.
2. Under "Third-party apps with account access", locate ZENZIA.
3. Click on ZENZIA and select Remove Access.
4. Confirm the revocation. This will immediately sever all API token access to your Google account.

3. Disconnecting Meta / Facebook

If you connected your Meta Business Account or Facebook Pages to ZENZIA to ingest lead ads or use WhatsApp Cloud API:

1. Log in to your Facebook account.
2. Go to Settings & Privacy > Settings > Business Integrations.
3. Find ZENZIA in the list of active integrations.
4. Click Remove. Facebook will revoke all Page and WhatsApp tokens associated with your organization.

4. Complete Account & CRM Data Erasure Request

To request permanent deletion of your organization's CRM database, contacts, lead logs, and workspace profile:

• Send an email to privacy@zenzia.in with the subject line Data Deletion Request - [Your Workspace Name] from your primary registered administrator email address.
• Upon identity verification, our data protection officer will permanently purge all personal information, contacts, and lead records from production Firestore and Cloud Storage databases within 5 business days.
• You will receive an official confirmation certificate of deletion once the purge is complete.

5. Questions & Support

If you have any questions regarding your data privacy or need assistance with deletion, please reach out to our team:

Email: privacy@zenzia.in / support@zenzia.in
Operating Entity: Clickzia Technologies
Website: https://zenzia.in